W. Edwards Deming quotes and sayings
The big problems are where people don't realise they have one in the first place.
W. Edwards Deming quotes
- Whenever there is fear, you will get wrong figures.
- The prevailing - and foolish - attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he's managing. A man with a financial background may know nothing about manufacturing shoes or cars, but he's put in charge anyway.
- No one knows the cost of a defective product - don't tell me you do. You know the cost of replacing it, but not the cost of a dissatisfied customer.
- The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
- I am forever learning and changing.
- Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD. All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
- What should be the aim of management? What is their job? Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
- The result of long-term relationships is better and better quality, and lower and lower costs.
- Lack of knowledge... that is the problem.
- We are here to make another world.